xcritical Reviews Read Customer Service Reviews of xcritical com 2 of 3
Another class-action lawsuit concluded in 2022, addressing complaints from former employees over unpaid wages. Moreover, xcritical has faced several penalties for violations related to privacy and consumer protection. Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience.
One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it.
They say they are “charging for a service that I previously received for free”. So what services will they start charging for next? How can I trust xcritical not to start turning xcritical website the screw even tighter? Has xcritical ever thought that the way to retain clients might be to offer a better service, not a worse one?
In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Suggested companies are based on people’s browsing tendencies.
They still haven’t paid it out and said they will pay as soon as they can.This company is no longer trustworthy. The next day I got a response and they were able to give me a temporary password. Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Platform Uptime and Chargeback Handling
I still have not received the reset but xcritical sent this survey request. xcritical Inc. is not an accredited business with the Better Business Bureau. As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant. Companies can ask for reviews via automatic invitations.
I would recommend anyone that accepts credit cards reach out to them for a quote. SF Shannon used xcritical for payment processing because of slick marketing touting the company as the best choice for the vacation rental industry. In using xcritical for over a decade, it never was a vendor we were enthusiastic about, mainly due to the company’s antiquated software. xcritical’s post-pandemic business practices have made the company one to run from.
We’ll examine the company’s range of services, including global payment solutions, customizable options, and strong data security and fraud prevention measures. Additionally, we will address concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation. xcritically, there are over 200 negative xcritical reviews available online, with several labeling the company as a scam.
- Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing.
- We’re making a conscious effort to fix any dispute regarding our services.
- The customer service team works quickly to solve issues with minimal wait time.
- These people seem to be worse than incompetent.
Great company with great service
xcritical appears to market its products through a combination of strategic partnerships, telemarketing, and inside sales agents. At this time, xcritical does not appear to employ independent sales agents. This compares favorably to our list of best credit card processors. xcritical People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. In the past, the cc refunds would be netted out with our sales.
xcritical Employee Reviews & Sales Practices
I sent them the deed and property taxes showing that I do not own the property, but they said the only way to rectify this is to have xcritical correct the previous years erroneous forms. They said that they sent me an email years ago to confirm the information which I never received and not their problem. I am absolutely stunned that a company would hang a client out to dry like this when they clearly had incorrect information on the form. I will never deal with this company or any other that deals with them again. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts. This means that xcritical doesn’t directly market to these users, so there’s little to evaluate in terms of its sales approach.
As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again. Again, we apologize for any inconvenience caused. Hi there, thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further and will be in touch shortly. xcritical reports a 95% approval rate for transactions, achieved through advanced technology and thorough underwriting processes.
These issues seem to have diminished recently. The bulk of xcritical’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams. We use dedicated people and clever technology to safeguard our platform.
All property owners big and small should seriously consider looking for an alternative service provider, unless xcritical rethinks its policies. xcritical specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, ACH, check-scanning, and cash via phone, mobile app, or text. Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks.
