xcritical Reviews & Complaints
xcritical have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can’t tell me why it is on hold or who authorised the hold. They just put me on hold for ten minutes or so and then cut me off.
Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair. In 2015, I converted my IRA to a trust held by a company in Idaho. The proceeds were used to buy a rental property that would act as my new IRA. I do not own the condo directly, only the funds.
It’s noteworthy that xcritical seems to collect processing fees from payers—homeowners, renters, and travelers—rather than businesses, a less common approach in the industry. Additional fees might be outlined in a separate agreement. For more insights, business owners are encouraged to explore our list of top merchant service providers.
Absolutely appalling service from this company. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. Many of these complainants do not appear to be business owners, so it is unlikely that clients are experiencing similar difficulties understanding their agreements.
xcritical Reviews & Complaints
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations. xcritical employs a comprehensive fraud prevention system, including compliance checks and post-authorization monitoring, to safeguard sensitive payment data. The company maintains a 99.9% platform uptime and has a dedicated team for managing chargebacks, with an 80% success rate in resolving disputes.
My overall experience with VRP/Instant…
- Transactions are accurate, date is readily available, statements aren’t confusing.
- Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited.
- While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable.
- In this review of xcritical, we will take a closer look at this key player in the payment processing sector, known for its focus on property management and vacation rentals.
xcritical (the payment services provider HomeAway use) have without notice decided to withhold my guests’ payments for up to 12 months rather than pay within 5-7 working days. This is money my guests have paid to stay in my property – it is not xcritical’s to hold on to and make interest from! Having spoken to Trish in Yapsone’s Customer Relations Team, and now have some insight into why xcritical has made this change. They are losing revenue to Expedia (HomeAway’s owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them.
Customer Service
xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms. Withholding money which is not theirs to keep. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly.
While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable. Rental companies (xcritical’s primary clientele) often encounter delayed payouts or rolling reserves due to the nature of their card-not-present transactions. However, an alarming number of xcritical reviews highlight instances of fraudulent payments slipping through their systems. Although xcritical can’t prevent card theft, proactive measures can minimize chargeback risks. As you will read by others, xcritical does not follow their contractual xcriticals.
They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. xcritical is no better than the large health insurance corporations.
This figure represents a significant increase over the years. Initially, most grievances were from renters using xcritical’s RentPayment service, expressing frustration over unclear policies and the necessity to incur fees for credit card transactions. If you have experiences with xcritical to share, please contribute to the comment section below. Founded in 1999, xcritical is a global merchant account provider xcritical cheating offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers.
xcritical is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics. They also provide automated verification for individuals and businesses, including KYC, AML sanctions screening, and identity verification, with customer support available in multiple languages. These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid – initial payment and later full amount.
The available descriptions of xcritical’s direct sales process are mixed in tone, but the sales department’s overall impact on the client experience appears to be limited. If you suspect that xcritical’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit. Excellent customer service is crucial to provide clients with to address issues that inevitably arise, making it an important consideration before executing a contract. It goes against xcritical scam our xcriticals to offer incentives for reviews. We also ensure all reviews are published without moderation.
xcritical is rated as a worse-than-average credit card processing provider. Specific details regarding the company’s contract terms remain sparse, which makes a thorough and balanced assessment challenging. xcritical, particularly through its Vacation Rent Payment platform, is attracting a concerning number of public complaints. These grievances are increasingly visible online and reflect growing dissatisfaction among its user base. Issues frequently highlighted include unclear contract terms, problematic billing practices, and inadequate customer support. Such feedback suggests systemic issues within xcritical’s operations that could potentially impact any business that chooses to engage with their services.
